Questions and Answers
GENERAL INFORMATION
Who are we?
Who are we?
At Warame Design we firmly believe that technology and design go hand in hand.
We want our products to improve some part of your daily life, no matter how small.
Where are your products manufactured?
Where are your products manufactured?
Our products are designed in London and manufactured in certified partner factories abroad, ensuring optimal quality and competitive prices.
Do you have a physical store where I can see the lamp?
Do you have a physical store where I can see the lamp?
Unfortunately, not yet. But we're planning to open the first one by 2026. You're ALWAYS protected by our 30-day satisfaction guarantee.
This means you can buy risk-free, and if you're not satisfied, you can return it for a full refund.
However, we are sure that you will be satisfied :)
Where can I find product details?
Where can I find product details?
All product details (contents, specifications, dimensions) are available on the corresponding product pages.
ORDERS AND SHIPPING
How can I track my order?
How can I track my order?
You can track your order in the “Track my order” tab by entering your number (e.g., #12345).
What are the delivery times?
What are the delivery times?
Standard Shipping : 6-10 business days, depending on your location.
Delays : If your order takes longer than 14 days to arrive, please contact us at help@warame.com
How do you ship orders?
How do you ship orders?
We use your local postal service for deliveries. Shipping is free for all orders.
Where does my order ship from?
Where does my order ship from?
Orders are shipped from our strategically located warehouse in Asia, allowing us to sell worldwide, optimizing our entire supply chain with stable, agile, and secure shipments worldwide.
What should I do if my order is lost or damaged?
What should I do if my order is lost or damaged?
Take a photo or video of the problem and send it to help@warame.com .
Possible solutions include:
- Free product reshipment.
- Partial or full refund if the product cannot be recovered.
RETURNS AND WARRANTY
What is your return policy?
What is your return policy?
Term : 30 days after delivery.
Conditions : Returns are only accepted for damaged or defective products. Returns for change of mind are not accepted.
Procedure : Contact us at help@warame.com with a photo or video of the problem to initiate the return.
Is there a warranty?
Is there a warranty?
Yes, it has a one-year warranty against manufacturing defects.
CUSTOMER SERVICE
How can I contact customer service?
How can I contact customer service?
- Email: help@warame.com
- Hours: Monday to Friday, 9:00 AM to 5:00 PM (your local time).
How long will it take for me to receive a response?
How long will it take for me to receive a response?
We strive to respond within 24 hours, but in cases of high demand, this time may be extended up to 48 hours.